One of the things that I’ve learned to do is to try to help them do so with grace—and leave them better than they were when they came in the door. I’d like to try to make everyone who leaves an alumni, and not someone who didn’t get the attention or the improvement they were hoping to get. So that’s really an important aspect that I learned on the battlefield, not necessarily given to me in advance. —Michael Ventura, founder and CEO, Sub Rosa